TriContinent operates an ISO 13485 registered manufacturing facility that delivers the highest quality products. MC-Series Pumps are general laboratory components not subject to FDA regulatory approval. TriContinent uses the highest quality components with applicable safety markings to meet the needs of system designers. MC-Series Pumps do not carry independent CE markings as they are components designed for use within larger systems which are subject to independent testing and certification.
We stand behind the MC-Series Pumps with a 1-year warranty. During the warranty period, should a MC-Series Pump fail, call us with an explanation of malfunction and TriContinent will issue a Return Material Authorization (RMA) number for repair or replacement at our discretion, at no charge.
It is the responsibility of the customer to determine the suitability of an application and the material compatibility of our product with your application.When returning a product for repair or replacement, please contact TriContinent Customer Service to receive an RMA number. When calling please be sure to have the following information available:
- Catalog Number
- Serial Number
- Explanation of Malfunction
TriContinent will not accept the return of any product with out prior approval. TriContinent reserves the right to refuse a return of product that has been used with infectious microbiological or radioactive substances or any other materials that may be deemed hazardous.
The RMA number should be referenced on the outside of the shipping container when returning to TriContinent.
Warranty Exclusions
The above warranty shall not apply for defective products resulting from:
- Improper or Inadequate maintenance by the customer
- Unauthorized maintnenace or service
- Customer misuse
- Operation outside of the environmental specifications for the product
- Instruments returned without proper packaing
There is no warranty expressed for the following components:
Note: For equipment damaged in shipping, please contact the shipper directly.
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