Returns
A Return Material Authorization (RMA) number must be issued by TriContinent before any products are returned. The RMA number must be referenced on the outside of the shipping box. TriContinent does not accept the return of products for credit/refund without prior approval. Unauthorized returns will be refused. TriContinent reserves the right to refuse a return on any product that has been used with infectious microbiological or radioactive substances or other materials that may be deemed hazardous to the employees of TriContinent.
Repair
TriContinent will repair or replace any product that is defective due to material or workmanship within a period of one year after shipment from TriContinent. Products returned for abuse and misuse will be repaired at the customers expense.
TriContinent reserves the right to charge a minimum repair charge for products returned within the warranty period for complaints that can not be verified by TriContinent.
Rework
Rework or modification to a previously purchased item will be at a negotiated price.
Exclusions
Some defects may be an exception to the one year warranty policy. Please contact your Sales Representative or Customer Service for details on your product.
The above warranty shall not apply for defective products resulting from:
- Improper or Inadequate maintenance by the customer
- Unauthorized maintenance or service
- Customer misuse
- Operation outside of the environmental spefications for the product
- Units returned without proper packaging
It is the responsibility of the customer to determine the suitability of an application and the material compatibility of the products.
